Refund policy

Last updated: October 21, 2026

Nightholm is operated by Blackridge Ecom LLC. This policy explains returns, refunds and our 100-night guarantee against defects.

14-day returns

You can return your order within 14 days of the day it is delivered.

For hygiene reasons, we can only accept returns of items in their original, unopened packaging. Once the packaging has been opened, the item cannot be returned unless it is defective (see our 100-night guarantee below).

100-night guarantee against defects

Every Nightholm blanket is covered by our 100-night guarantee against defects, starting on the day your order is delivered. If your blanket has a defect in its materials or workmanship within that time, including, for the Heated Blanket, a heating element or controller that stops working under normal use, we will replace it or refund you in full.

The guarantee does not cover normal wear and tear, accidental damage, or damage caused by misuse or by not following the care and use instructions.

How to start a return or a guarantee claim

Email us at help@nightholm.com with your order number. For a guarantee claim, please include a short description of the problem and a photo or video. We will reply with the next steps and the return address. Please do not send an item back without contacting us first, as we cannot process returns we have not been told about.

Return shipping

For a 14-day return of an unopened item, the cost of shipping it back to us is paid by you. For a defective item under the 100-night guarantee, or an item that arrived damaged or was not what you ordered, we cover the return shipping.

Refunds

Once your return has been received and checked, we will email you to confirm your refund. Refunds are made to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Bundle offers

If you bought a Buy 1 Get 1 Free or Buy 2 Get 2 Free bundle, the free blankets are part of the offer. To return the whole bundle, return every blanket in it. If you return only some of the blankets, we refund the amount you paid minus the regular price of the blankets you keep.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, at no cost to you.

Exchanges

To change a size or color, return the unopened item under our 14-day returns policy and place a new order.

Cancellations

You can cancel your order at no cost before it is dispatched. Email us at help@nightholm.com with your order number as soon as possible, and we will cancel it and refund you in full. Once an order has been dispatched, it can no longer be cancelled, but it can be returned under this policy.